Tuesday, September 02, 2003
In yet another unique twist to improving MMORPG customer service trends Sony Online Entertainment has announched the following:
"Greetings, There have been many improvements made within Star Wars Galaxies recently that have corrected many of the issues that have generated a large volume of Customer Service tickets. Currently, a high percentage of CSR time is spent answering solved issues, limiting their ability to spend time on unresolved issues that need immediate attention. In order to increase the response time for current customer service issues, all existing tickets will be purged from the system today. Our end goal here is to give faster response time for those who have active problems. We encourage you to resubmit any open issue you may have and we will work towards addressing it as fast as possible. Please check the website for a full post complete with details. Thanks!"
This takes the cake as they wipe hundreds of thousands of trouble tickets from their customers, many for serious issues of players like myself that have had player structures stuck, couldn't be redeeded, kept eating maintenance fees, and lets not mention the fact I've yet to get any service from Customer Service after a week in queue (Do they exist?).
"Greetings, There have been many improvements made within Star Wars Galaxies recently that have corrected many of the issues that have generated a large volume of Customer Service tickets. Currently, a high percentage of CSR time is spent answering solved issues, limiting their ability to spend time on unresolved issues that need immediate attention. In order to increase the response time for current customer service issues, all existing tickets will be purged from the system today. Our end goal here is to give faster response time for those who have active problems. We encourage you to resubmit any open issue you may have and we will work towards addressing it as fast as possible. Please check the website for a full post complete with details. Thanks!"
This takes the cake as they wipe hundreds of thousands of trouble tickets from their customers, many for serious issues of players like myself that have had player structures stuck, couldn't be redeeded, kept eating maintenance fees, and lets not mention the fact I've yet to get any service from Customer Service after a week in queue (Do they exist?).
